Frequently Asked Questions (FAQs)
HOW IT WORKS
How long will it take from order to receiving the pillow?
What kind of photos works best for the personalised pet pillows cushions?
I have several photos, but not sure which one to choose. Can you help?
What kind of payments do you guys accept?
Something in my order is missing, what do I do?
Can I cancel my order?
Can I add a gift message to my order?
I’ve got a MyPetCushion Gift Voucher or promo code, where do I enter the code?
Do you include invoices or prices in the order?
How do I set up an account with you guys?
Timeframe: From order to receiving your custom pet pillow. In about 3-4 weeks, you will receive your beloved custom pet pillow.
Here’s a breakdown of the timeline
- Photo Editing: Usually within 24-48 hours – once we have received a clear, original, unedited photo from you, our graphic designer will start editing the photos. You will receive an image proof via email within 24-48 hours. Please approve your image ASAP so that we can begin production of the custom made-to-order pet pillow.
- Production: Usually within 5-8 working days – Once you've approved the edited image cut, we can begin production. Ready to ship within 5-8 working days.
- Shipping: Depending on the shipping option you chose and your location, the general standard shipping time is approx. 7-10 working days worldwide. See more information on shipping.
To get some more ideas on what type of photos and poses work well for your Custom Pet Cushion Pillow, Photo Tips and Guidelines
Sure, we can help. Just email us the photos with your questions/thoughts or simply LIKE us on Facebook and start chat through FB messages. Mind you though, these are not your wedding photos so don’t panic, take it easy. No right or wrong, but just what you like and how wild (and…long… and deep) you want to go ;-)
My Pet Cushion accepts Visa, Mastercard and American Express. You can also process your payment via Paypal.
Note: Prices are displayed in your currency and charged in NZD.
Hello world! From the north right down to the land down under, “Ho” are you, Bonjour, Hola, Howdy, G’Day Mate, Guten tag, Kia ora
We want to share our love to all our furry friends and animal lovers around the world, so we now ship worldwide. The simplest way to see is to head through to the checkout and enter your delivery address/country; we’ll automatically show you the wide variety of available options you have, don’t worry, you won’t be charged.
Wait, there’s more! Free shipping worldwide with orders over $200
Hey big spender. Our free delivery service will be with you within 7-14 working days. Your package will be sent using a courier and will require a signature. All the info you need will be sent in your despatch email notification as soon as your package has left our warehouse.
Standard Worldwide Delivery (Air Mail | Tracked)
Orders sent using standard worldwide delivery will generally arrive at your door within 7-12 working days from dispatch (once the custom creation has been completed in our studio workshop) All the info you’ll need shall be sent in your despatch email once it’s left our workshop.
Express Worldwide Delivery (Courier | Tracked)
Very eager to get your special Custom Pet Pillow/s for your home right NOW? Want to get it ASAP as a birthday gift or for someone special? We do understand you as these furry friends are just too cute to wait for! For more urgent orders sent using express couriers such as UPS, DHL, TNT, your order will generally arrive at your door within 2-4 working days from dispatch (once the custom pet cushion creation has been completed in our studio workshop). All the info you’ll need shall be sent in your despatch email notification once it’s left our workshop.
Looking at your letterbox? Dwelling on the door mat? We understand. Waiting for your items can leave you breathless, sweaty, and wanting more.
If you are not sure which delivery method you selected, you can check your order confirmation email as it has everything you need to know.
Please be reminded that your Custom hand-made pet pillow is unlike your normal online purchases where you buy an already made product that the company just ships you blindly. So please understand that it will take bit longer to receive these.
Patience is beauty. These are custom printed cushions are made to order, personalised with your beloved cats, dogs, rats so we do take it to heart with every step when making this piece of art, from image editing, to talking to you, to carefully preparing every detail of the cushion cut and design, to finally creating the life like furry friend. We want you to feel our love (and sweat) too.
No honey, we do not deliver to PO Boxes. Unless you want your pet pillow to be paper thin, fitted in a snail mail envelope…
Don’t worry, it’s most likely on its way separately. No? Just get in touch and we’ll eagerly track down where it’s sneaked off to.
No worries, we all make mistakes. Drop us an email and we’ll do everything we can to stop it. Sometimes we can’t, please don’t hate us ;-( Worst case scenario; you have an fugly snuggly beast sitting in your house. Or let your actual dog tear it apart or give it to your kitty for her daily paw exercise.
Yes of course! Simply add your gift message while in the checkout.
When you’re ready to checkout, just enter your gift voucher code at the basket page.
We don’t include any invoice or price list, so take a deep breathe, your secret ‘pet-a-phile’ tendency is safe with us. We do however attach a despatch note but this just lists the items inside the box as well as the billing and delivery address. If you do need an invoice, simply get in touch and we’ll email one to you.
Want to see how much of a ‘Petaphile’ you are with all these personalised pet pillow orders? Of course you do. Click here and all your account-related pet dreams shall come true.